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eAcute program

Telehealth for the medical/surgical unit

To learn more about Philips enterprise telehealth programs, please call us at

1-866-554-4776 or click below.

Clinical decision support that makes a difference

eAcute is an in-hospital medical/surgical telehealth program that brings centralized patient monitoring and support from remote clinicians to the bedside team and patients in medical/surgical units. With eAcute, medical/surgical patients receive 24/7 monitoring and clinical staff have on-demand access to vital patient information and collaboration tools. Powered by the eCareManager software platform and its proprietary clinical algorithms, eAcute helps to provide the most at-risk patients with the attention they need as soon as possible.

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Philips telehealth programs continue to generate national attention for their ability to improve patient care and reduce costs. Philips enterprise telehealth programs were featured as part of a 30-minute health and medical segment on the Fox Business Network, hosted by world-renowned TV anchor Larry King.(Fox Business Network, 2014) 

Program features and services


The eAcute program supports clinical teams and the important decisions they make when caring for medical/surgical patients; helping provide an added level of attention and care when it matters most, and improve clinical outcomes¹ and lower costs ¹.

Essential, real-time physician support


On-demand access to patient information and two-way audiovisual technology facilitate clinician collaboration and patient observation, 24 hours a day, seven days a week.

Data-driven alert system


eAcute provides continuous monitoring of each patient using clinical algorithms. When a patient’s condition deteriorates, staff is alerted; providing the most at-risk patients receive the team’s timely attention.

Proprietary algorithms


Clinical decision support algorithms detect deteriorating patient condition and ensure care-delivery resources are most-efficiently allocated across the unit based on patient need.

A proven, scalable methodology


eAcute leverages the same eCareManager technology and care model as Philips’ industry-leading eICU telehealth program, optimized to manage medical/surgical patient populations.

Implementation services


Our multi-disciplinary team of clinical and technical professionals delivers a range of services from strategic planning through systems integration and training.

Training and support


Our eAcute program includes clinical training, workshops, standardized processes and 24/7 helpdesk diagnostics, to successfully guide and potentially improve your program.

Real-world results

In a study of an eAcute prototype, compared to standard care, a telehealth-based care delivery model in the medical/surgical unit was associated with¹:

eacute results

Enabling technologies

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Analytics which drive evidence-based best practice

Philips eICU Research Institute (eRI) was established by Philips as a platform to advance the knowledge of critical care. The ERI database is a repository of anonymous data donated by member institutions and is instrumental in product development as well as a key enabler for critical research in the intensive care field.

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Connected, patient-centered care 

Resources and disclaimers

  1. Jenkins CL, et al. Positive Deviance: Introducing eICU Technology to the Medical Surgical Patient Population. Banner Health. Nov. 2010.

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