Customized service agreements
Tailor-made agreements in order to keep your equipment healthy and up to date.
Tailor-made agreements in order to keep your equipment healthy and up to date.
Envisioning the future of maintenance
Providing care today means making every investment worthwhile and every usable moment count. To achieve this, you want to maximize your productivity by reducing the unplanned downtime of your equipment as much as possible.
We partner with you in a flexible, tailored way, that focuses on proactive rather than reactive maintenance. In this way, issues may be addressed before they impact your ability to provide continuous care. Which can help you in your aim for systems that are always on and ready.
Download our article envisioning the future of maintenance to learn more.
How Philips is unlocking remote resolution for first time right maintenance
We partner with you in a flexible, tailored way, that focuses on proactive rather than reactive maintenance. In this way, issues may be addressed before they impact your ability to provide continuous care. Which can help you in your aim for systems that are always on and ready. Download our article envisioning the future of maintenance to learn more.
Introducing RightFit Service Agreements
Keep your equipment up to date and up and running with our diverse range of support options.
Choose from letting our advanced technology, expert technicians and remote capabilities take the strain or opt for tiered support where your own inhouse capabilities are complemented by Philips support and expertise.
We work with your teams when you need us to keep your systems running smoothly.
We work with your teams when you need us to keep your systems running smoothly.
Maintenance service contracts based on your needs
Our portfolio of flexible service agreements are tailored to your need and goals.
Choose one of our eight contract types or build your own.
Let us take the strain
You lead, we'll support
Download the brochure below to learn about coverage of each service contract and additional services and determine the right agreement for your needs.
A partner that understands your needs and goes the extra mile
It takes a team to deliver exceptional care. We continuously aim to raise the bar on customer relationships to achieve new levels of trust, closeness and responsiveness. Our Operational Intelligence way of working prioritizes people and synchronizes process and technology to unlock operational value.
Don’t just take our word for it
"We needed a strategic partner who takes care of our equipment completely. The comprehensive agreement with Philips offers us an economy of scale and reduces the risk of equipment downtime".
Dr. Ahmet Arslantaş, Medical Director, OFM Antalya Hospital, Turkey
"Here at OMI, the patient always comes first. And it’s only with the help and dedication of the Philips Service Team that help us to achieve this.”
Kim Stassovich, Clinical Operations Manager, Oceanic Medical Imaging, Australia
"System performance is critical to us. From minor advice to major technical issues, having our Philips Customer Service Agreement is essential in guaranteeing the uptime we need."
Karen Hackling-Searle, MRI Department Manager, Cobalt Imaging, UK
RightFit Service Agreements difference
What to expect
- Account managers and commercial service leaders who understand your needs.
- Technical phone support, on-site support and remote problem solving by experts with deep clinical insights.
- Proactive service engineers who work remotely or in the field, asking questions and solving problems before they occur for zero unplanned downtime.
- Call center advisors who ensure the right people are lined up to help if downtime issues occur.
- Customer delivery managers for ongoing strategic support to identify problems and make sure we live up to our promises.
- Clinical application specialists for application support and education on basic and advanced topics.
- Connectivity KPI process –to track and manage your remote connection for best-in-class coverage.
- System down visibility and escalation – e.g. Monster Map, ServiceMax and Visual Map, to provide macro and micro visibility of system issues.
- First time right maintenance – a proactive approach to ensure you always get the right parts on site when Philips come to fix the system.
- NPS Service Quality Survey – All results are evaluated for continuous service improvement. Low scoring ‘hot alert’ customers are contacted within 2 days to determine the root cause of their problems and discuss actions.
- Remote Monitoring and Diagnostics – processes data from connected medical devices into our Philips big data solution and constantly monitors system health and generates potential issue alerts.
- Artificial Intelligence and tools proactively monitor systems and devices for fast, accurate case diagnosis and fault resolution, and less unplanned downtime. 35% of cases are resolved remotely for an overall first-time-right ratio of 86%.
- Customer Services Portal - manage the service needs of your Philips products across modalities – anytime and anywhere.
- Reacts – Our Philips platform with interactive tools, secure solutions, and training and support so physicians can make definitive diagnostic decisions any time, from anywhere in the world.
Interested to learn more?
Let’s talk. Even better, let’s collaborate.
Other Services that might interest you
Education and Training Services
Philips Healthcare Education and Training Services help unlock the full potential of your staff, technology, and organization through innovative, meaningful, and evidence-based healthcare education.
Managed Technology Services
Philips Managed Technology Services is a comprehensive, outcome based service and solutions programme designed to help you in managing and optimizing your healthcare technology.
Upgrading Services
Philips Upgrading Services ensures that your equipment and technology is kept constantly up to date and secure.
